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Communication

Desserts delight customers and can sweeten a server's paycheck. Learn how with a few subtle moves you can help diners take the plunge.

Defuse the Difficult Diner
Even when your restaurant patron is wrong and obnoxious, control your reaction to him to ensure a happy shift for all.

Collaborate Globally
Technology combined with practical team processes can help you work together effectively in a global work setting.

In the Spotlight

The PR field has recovered substantially from a low point in the early 2000s. Spending is back up, and that brings a better job outlook.

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